Refund policy

Refund & Return Policy

At FiveSeas Shop, customer satisfaction is our priority. Please read our return and refund policy carefully.

Return Policy:

• We have a 5-day return window, which means you have 5 days after receiving your item to request a return.
• To be eligible for a return:
• Your item must be unused, unworn, with tags attached, and in the original packaging.
• Proof of purchase (receipt or order number) is required.

 

How to Start a Return:

• Contact us at support@fiveseas.shop to initiate a return.
• If your return is approved, we will send you a return shipping label and detailed instructions.
• Items sent back to us without a return approval will not be accepted.

⚠️ Orders returned without meeting the above criteria may be declined.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
• Shipping and handling fees are non-refundable.

Damages and Issues:

• Please inspect your order upon receipt.
• If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate and correct the issue.

Exceptions / Non-Returnable Items:

• Sale items, promotional offers, and gift cards cannot be returned or refunded.

Exchanges:

• We do not offer direct exchanges.
• If you received the wrong item, we will send a replacement after evaluation.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed automatically to your original payment method.
• Please note: It may take some time for your bank or credit card company to process and post the refund.

Contact Us: For any return, refund, or product issues, please email support@fiveseas.shop — we’re happy to help!